1

Introduction: Communicating in Today's Workplace

2

Strategies for Business Writing

And Writing Process

3

Grammar and Language Review

4

Business E-mail Messages

5

Enquiry/Inquiry and Replies I

6

Enquiry/Inquiry and Replies II

7

Order

8

Negotiation

9

Midterm

10

Complaints

11

Goodwill Messages I

12

Goodwill Messages II

13

Sales Letter I

14

Sales Letter II

15

Employment Application I: The Job Search, Resumes, and Cover Letters

16

Employment Application II: The Job Search, Resumes, and Cover Letters

17

Employment Application III: The Job Search, Resumes, and Cover Letters

18

Final Exam