Unit 1 Introduction
(1) Course Introduction & Orientation
(2) Intercultural Communication Competence Model
Unit 2 Increasing Intercultural Knowledge & Awareness
(3) Getting to know Synthetic Cultures (Part I)
(4) Getting to Know Synthetic Cultures (Part II)
Unit 3 Basic Intercultural Communication Skills in Business Context
(5) Presentation & Short Speech
(6) Active Listening
(7) Overcoming Disagreement
Unit 4 Obstacles to Successful Intercultural Communication
(8) Stereotypes across Cultures
(9) Mid-term Exam
Unit 5 Multimedia Sessions
(10) Movie - "Outsourced"
(11) Interviews - http://www.bbc.co.uk/worldservice/learningenglish/business/wab/
(Part 1-Part 3)
Unit 6 Case Study I
(12) Getting Connected in Colombia (Themes: Getting connected; self-introductions; names and titles)
Unit 7 Case Study II
(13) An Office Party (Part I -Themes: Socializing with colleagues; entertaining business clients)
(14) An Office Party (Part II -Themes: gift giving)
Unit 8 Case Study III
(15) Italian-Swiss Breakdown (Themes: Punctuality; business schedules, company time or personal time)
Unit 9 Case Study IV
(16) What's in a Handshake? (Themes: Explicit and implicit styles of agreements; honoring contracts)
Unit 10 Final Evaluation
(17) Final Presentation (Group A)
(18) Final Presentation (Group B)
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