Meg: Union Bank, May I help you?

Ms. White: Hello, is this the Loans Department?

Meg: Yes, it is.

Ms. White: May I speak to Ms. Meg Ryan, please.

Meg: This is Meg Ryan speaking.

Ms. White: Hello, This is Carol White from Modern Fashions. I’d like to ask about loans.

Meg: Oh, you should speak to my colleague, Roger Smith. I’ll put you through to his extension.

After 5 seconds……

Ms. White: Thank you.

Meg: The line is busy. Will you hold on?

Ms. White: Yes, I will.

After 10 seconds……

Meg: I’m afraid the line is still busy. Could you give me your number and I’ll ask him to call you back?

Ms. White: Yes, certainly. It’s (212) 123-1234.

After five minutes, Mr. Smith called...

Secretary: Good morning, Modern Fashions.

Mr. Smith: Good morning. Can I speak to Ms. White, please?

Secretary: Yes, who’s calling, please?

Mr. Smith: It’s Mr. Smith of the Union Bank.

Secretary: And what is it about?

Mr. Smith: She called me earlier. I am returning her call.

Secretary: Just a moment please, Mr. Smith.

Ms. White: Hello, Mr. Smith, thank you for calling me back so promptly.

Mr. Smith: Not at all. It was about business loans, wasn’t it?

Ms. White: Yes, that’s right. I’d like to know more about the sort of services you offer.

Mr. Smith: Well, would you like to come in and see me to discuss the types of loans available?

Ms. White: Yes, I think that would be best. Can we make an appointment now?

Mr. Smith: Yes, certainly. Let me get my schedule. Does tomorrow morning suit you?

Ms. White: Yes, that’s fine. What time?

Mr. Smith: Shall we make it ten o’clock?

Ms. White: Fine with me. I’ll look forward to seeing you then. Bye.

Mr. Chen: Hello, I’d like to make a collect call to L.A.

Operator: What’s the number?

Mr. Chen: The number is (626)393-9889.

Operator: Who are you calling?

Mr. Chen: Beg your pardon?

Operator: Please tell me the name of the person you’re calling?

Mr. Chen: Oh! Ms. Lin.

Operator: Alright. Hold the line, please.

After 10 seconds……

Operator: There is no reply. Shall I keep trying and call you when I get him on the line?

Mr. Chen: No, thank you.

After Half An Hour, Mr. Chen Called Ms. Lin……

Ms. Lin: Good morning, Global Real Estate. Can I help you?

Mr. Chen: Yes, I’m interested in renting office space in downtown L.A.

Ms. Lin: Yes, for what size company?

Mr. Chen: It’s a small company of about ten people.

Ms. Lin: And what type of activity?

Mr. Chen: Insurance selling.

Ms. Lin: Could I have the name of the company, please?

Mr. Chen: Yes, it’s Rainbow Insurance.

Ms. Lin: And may I have your name and number?

Mr. Chen: Andy Chen, (212)882-5252.

Ms. Lin: I’ll pass this information to Mr. Jones, who will be able to help you. Can he call you back within the next hour?

Mr. Chen: Yes, certainly.

After Half An Hour……

Secretary: Good morning, Rainbow Insurance. May I help you?

Mr. Jones: Good morning. Could I speak to Mr. Chen? This is Jack Jones from Global Real Estate.

Secretary: One moment, please.

Secretary: I’m sorry but he is not available at the moment. May I take a message?

Mr. Jones: Yes, please tell him I’ll call back this afternoon.

Secretary: Got it. Thank you.

Mr. Jones: Thank you. Good-bye.

Wenny: Have we net before?

Howard: No, I don’t think so. My name is Howard. I’m Pinky’s brother.

Wenny: Nice to meet you, Howard. I’m Pinky’s roommate.

Howard: I’ve heard about you form Pinky before. She said you are a secretary, right?

Wenny: Yes! I work in IBM.

Howard: Oh! That’s a big company.

Wenny: What are you doing?

Howard: I’m studying in college.

Wenny: How was the class?

Howard: pretty interesting.

Wenny: I miss that time in school so much. Because I feel so tired for working everyday

Howard: I’m so glad I’m still a student

Ann: Good morning, Paul Corporation.

Carol: Good morning, Could I speak to Wenny?

Ann: One moment, please. She is on another line.

     May I take a message?

Carol: Yes, please tell him Carol called.

Ann: How do you spell your name?

Carol: C-A-R-O-L.

Ann: Got it. Thank you.

Carol: Thank you. Goodbye.

Andy: Hello, May I speak to Joan.

Vivi: Who’s calling please?

Andy: This is Andy Chen.

Vivi: Hold on, please. She’s taking a shower now.

     Will you leave a message?

Andy: No, thank you. I’ll call back later.

Joan: I’d like to make a collect call to L.A.

Pinky: What’s the number?

Joan: The number is 6264291234.

Pinky: Who are you calling?

Joan: Beg your pardon?

Pinky: Please tell me the name of the person you’re calling?

Joan: Mr. Chen.

Pinky: All right, hold the line, please.

(After one minute)

There is no reply. Shall I keep trying and call you when I get him on the line.

Joan: Yes, please.